Go Afric aims to resolve eligible refund requests fairly and promptly.
A refund may be approved for an order cancelled before dispatch, an unavailable item, a duplicate or unsuccessful charge confirmed by our payment records, or an item accepted under our Return Policy.
Returned items may be inspected before approval. Approved refunds are normally sent to the original payment method where possible. Bank and payment-provider processing times are outside our direct control.
Original delivery charges may not be refundable unless the return results from an incorrect, damaged or defective item supplied by us. Any deduction or alternative resolution will be explained before the refund is completed.
Email info@goafricenergy.com with your order number, contact details, reason for the request and supporting photographs where relevant. This policy does not limit rights available under applicable consumer law.
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